Hit the deflection target —with a number you can defend.
A deflection rate that’s really abandonment is worse than no deflection — it hides demand and burns trust. This bundle builds deflection the honest way, then proves the rate is real resolution and not customers quietly giving up. Two RedHub tools, one standard, $29 less than buying them separately.
A deflection rate isn't a resolution rate.
Most deflection programs report the same number: how many tickets the bot kept away from an agent. But a customer who abandoned the chat, or came back the next day with the same problem, counts as “deflected” too — and that’s hidden demand wearing a success metric.
Building deflection and proving it's honest are two different jobs. This bundle does both: stand up deflection that always offers a person, then grade how much of it is real resolution — so "what's our deflection rate?" becomes a number you can actually stand behind.
Two tools. Build it, then prove it.
Each tool is the same full product sold on its own page — nothing trimmed for the bundle. Click either card to see the individual product page.
AI Support Deflection Kit
Deflect the repetitive tickets, escalate the rest, and always offer a person. An honest escalation rule, a deflection playbook, AI-ready knowledge-base templates, a deflection & CSAT tracker, and a prompt pack — no bot that traps customers, no guaranteed rate.
View productSupport Deflection Honesty Grader
Prove the deflection is real. Split the deflected bucket into genuinely resolved vs. hollow (abandonment + repeat contact) and verdict each cohort REAL / SOFT / FALSE DEFLECTION — with a gate that forces FALSE when a third or more is hidden demand, not resolution.
View productBought separately: $138 · Bundle: $109 — save $29.
Build it, prove it, catch the fake.
Build it honestly
The Deflection Kit stands up deflection the right way — deflect the repetitive, escalate the rest, always offer a human. No bot that walls customers off from a person to juice a number.
Then prove it's real
The Honesty Grader audits the deflection you built: how much of the 'deflected' bucket is genuine resolution versus customers who gave up or came back. The headline rate stops being a vanity metric.
Catch the fake before it ships
A deflection rate that's really abandonment is worse than no deflection — it hides demand and burns trust. The gate forces FALSE DEFLECTION when a third or more of the bucket is hollow, so you fix it before you report it.
Build deflection without grading it and you ship a vanity metric; grade it without the kit and you have a problem with no fix. Together they build the deflection and keep it honest.
A number you can defend, not a metric that flatters the bot.
Deflection is only worth reporting if it’s real. Both tools hold the same RedHub standard — always offer a human, never let a hollow rate hide demand, and end in a decision you can act on this week.
Always a way to a human
Both tools share one rule: deflection that traps a customer isn't deflection, it's a worse experience wearing a better metric. Every flow offers an escalation path, and every grade rewards the ones that do.
The gate beats the average
A 60% deflection rate that's half abandonment is a 30% resolution rate hiding behind a comfortable mean. The grader refuses to let hollow deflection round away — the hidden demand is the signal.
Your numbers, no invented benchmark
Every verdict comes from your own ticket data — your resolved, abandoned, repeat, and escalated counts. Deterministic and offline; nothing uploaded, no baked-in industry rate doing the work.
For everyone who owns the deflection number.
Support & CX leads under a deflection target
You've been handed a deflection goal. This set helps you hit it the honest way — and prove the number you report is real resolution, not customers quietly giving up.
Founders standing up AI support
Build deflection that customers don't resent and you can defend in a board meeting. The kit builds it; the grader keeps it honest before the metric becomes a story you can't back up.
Ops leads auditing an existing bot
Already running deflection? Grade what it's actually doing, find the hollow cohorts, and use the kit's escalation rule to fix the flows that trap people instead of helping them.
One purchase. Two tools. Save $29.
- AI Support Deflection Kit$89
- Support Deflection Honesty Grader$49
- Bought separately$138
Running a fuller support stack? The AI Back-Office Bundle packages the Support Deflection Kit with document extraction and finance automation. See all RedHub bundles for the full set.
Answers before you ask.
Two RedHub tools that build honest support deflection and then prove it's real: the AI Support Deflection Kit ($89) and the Support Deflection Honesty Grader ($49). Bought separately they total $138; the bundle is $109, so you save $29.
Because building deflection and proving it's honest are two different jobs, and most teams only do the first. The Deflection Kit stands up deflection the right way — deflect the repetitive, escalate the rest, always offer a person. The Honesty Grader then audits whether that deflection is real resolution or hidden demand (abandonment and repeat contact wearing a deflection label). Build it, then prove it — so the rate you report is one you can defend.
Yes. The bundle includes the full, individual products exactly as sold on their own pages — the Kit's playbook, templates, tracker, and prompt pack, and the Grader's workbook and runnable scoring. Nothing is trimmed for the bundle; the discount is the only difference.
No. Each tool stands alone and is sold on its own page — the Deflection Kit if you're building deflection, the Honesty Grader if you're auditing it. The bundle is for teams doing both: standing up deflection and holding it to an honest standard. If only one fits today, buy the one.
No live integration. The Kit is a no-code playbook plus templates you apply in your own helpdesk; the Grader is a deterministic, offline workbook you feed your own ticket counts. Nothing is uploaded and there's no bot to install — they're working aids for building and grading deflection, not a platform or a guaranteed rate.
30-day no-questions refund on the bundle. Stand up one deflection flow with the Kit and grade one deflection cohort with the Honesty Grader this week. If the set doesn't show you a hollow-deflection risk worth fixing, email us and we refund.
Deflect the tickets.
Prove it’s real.
Build deflection that always offers a person, then grade how much of it is genuine resolution. $29 less than buying them separately.
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