Tool Gate · How it works
How the Voice-Agent Conversation QA & Escalation Auditor gate works
How the Voice-Agent Conversation QA & Escalation Auditor grades a call on 6 craft-and-trust signals by the weakest: task resolution, policy, handling, and tone are clean, but a trust signal at 0 always overrides craft — which is how factual grounding at 0 forces MISHANDLED.
How the gate works
This tool grades one voice-agent call across six craft and trust signals - the shipped six-call sample. Each of 6 signals is scored 0–1 from your own evidence; the verdict is the weakest one — and then it is run past a gate that can only make the verdict worse.
The 6 signals
| Signal | Role |
|---|---|
| Task resolution | signal |
| Factual grounding | top trigger |
| Escalation correctness | top trigger |
| Policy & disclosure compliance | signal |
| Conversation handling | signal |
| Tone appropriateness | signal |
The verdict bands
The call-level verdict is the worse of two readings: craft (task resolution, policy, handling, tone) and trust (factual grounding, escalation correctness). A trust signal at 0 forces MISHANDLED and at 1 caps the call to SOFT-HANDLED, however clean the craft signals read - because a fabricated fact or a failed handoff makes a call harmful however polished it sounds.
In the worked sample 5 of 6 signals clean (weakest 0) and it still reads MISHANDLED — Task resolution, policy compliance, conversation handling, and tone are all a clean 2 - craft alone would read RESOLVED. But factual grounding is 0: the bot stated an unverified account balance. A trust signal at 0 overrides craft and forces the call to MISHANDLED, because a fabricated fact makes it harmful however polished the rest of it was. The one thing to fix first: Factual grounding - stated an unverified balance.
Common questions
Can a profile look clean on the How the Voice-Agent Conversation QA & Escalation gate works and still fail?
Yes. The verdict is the weakest of 6 signals, then run past a worsen-only gate — the Trust gate — that can only make it worse. In the worked sample 5 of 6 signals clean (weakest 0) and it still reads MISHANDLED, because task resolution, policy compliance, conversation handling, and tone are all a clean 2 - craft alone would read RESOLVED. But factual grounding is 0: the bot stated an unverified account balance. A trust signal at 0 overrides craft and forces the call to MISHANDLED, because a fabricated fact makes it harmful however polished the rest of it was.
What is a worsen-only gate?
A dispositive rule that can only lower a verdict, never raise it. One fatal flaw overrides an otherwise-clean sheet, because a single disqualifying gap shouldn't hide behind everything that passed. The tool also names the one thing to fix first — here, "Factual grounding - stated an unverified balance".
Grades calls that already happened, from your own marks. Connects to no live agent, and it never scores people.
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<iframe src="https://redhub.ai/visuals/tool/voice-agent-conversation-qa-auditor.html" title="How the Voice-Agent Conversation QA & Escalation Auditor gate works — RedHub AI" width="760" height="1830" loading="lazy" style="border:0;width:100%;max-width:760px"></iframe>
<p style="font:14px/1.5 system-ui,sans-serif"><a href="https://redhub.ai/visuals/tool/voice-agent-conversation-qa-auditor">How the Voice-Agent Conversation QA & Escalation Auditor gate works</a> — by <a href="https://redhub.ai">RedHub AI</a>, the AI that tells you when to doubt it.</p>Image + link — a static picture for any blog
<a href="https://redhub.ai/visuals/tool/voice-agent-conversation-qa-auditor"><img src="https://redhub.ai/visuals/tool/voice-agent-conversation-qa-auditor-share.png" alt="Diagram of the Voice-Agent Conversation QA & Escalation Auditor: six craft-and-trust signals and a MISHANDLED verdict forced by factual grounding at 0 despite four clean craft signals." width="760" loading="lazy" style="max-width:100%;height:auto;border-radius:16px"></a>
<p style="font:14px/1.5 system-ui,sans-serif"><a href="https://redhub.ai">RedHub AI</a> — the AI that tells you when to doubt it.</p>
This is how Voice-Agent Conversation QA & Escalation Auditor works. More diagrams in the Visual Field Guide.