RedHub AI
How the gate works
How the Post-Call Intelligence gate works
This tool grades one AI-handled service call across 6 quality signals. It scores 6 weighted controls into a 0–100 number — then a gate that can only make the verdict worse.
The 6 weighted controls
A false confirmation - telling the caller something was done before it was verified - or a required escalation that never fired forces ESCALATE NOW no matter how high the call scores.
Why: The call scores 95 - five of six signals maxed, the kind of number a QA dashboard would file as clean. But the transcript shows a false confirmation: the agent told the caller something was done before it was actually verified. That trips the gate and forces ESCALATE NOW regardless of the 95.
A high score didn’t save it. The score is context; the gate is the answer — and it names the one thing to fix first. Grades the call transcript and its outcomes, not the agent as a person. Deterministic scoring only - no model judgment call.