RedHub AI
How the roll-up gate works
How the Phantom-Appointment Reconciliation Tripwire works
This tool grades every appointment your voice agent claimed it booked against what your calendar actually holds. It reads 6 claims and rolls them into one verdict — the worst, never the average — then a gate that can only make it worse.
The 6 claims
A phantom or drifted claim due within the next 24 hours — or today — forces BOOKS DIVERGING and names it 'chase first', however low the total. A phantom three weeks out is cleanup; a phantom today is a customer already on their way to a slot that's wrong or doesn't exist.
Why: Six claims: three booked for real, one drifted (James was told 9:00, the calendar says 10:00), two phantom (Otis and Ruth have no appointment at all). Two of the problems are urgent — Otis is today, James is inside 24 hours — so the urgency gate forces BOOKS DIVERGING and surfaces CLM-103 (Otis, today) as the one to chase first.
No single claim is the crisis — the clustering is. The roll-up takes the worst, the gate escalates when trouble compounds, and it names the one thing to fix first. Reconciles appointment data you export — it books nothing, cancels nothing, connects to no live calendar, makes no clinical or scheduling decision, and scores no person. Not legal advice; confirm any patient-communication or record-keeping obligations for your vertical with counsel.