RedHub AI
How the gate works
How the Handoff Packet Generator gate works
This tool grades one warm-transfer briefing before a human takes the call. It scores 6 weighted controls into a 0–100 number — then a gate that can only make the verdict worse.
The 6 weighted controls
Reason for the call and The specific ask are essential. Either one scoring 0 forces MISSING CONTEXT no matter the score.
Why: Every other field is fully captured - caller identity, the dispute, what was tried, the account, even sentiment - for a raw score of 82, which would normally read HANDOFF READY. But The specific ask is uncaptured (0/2), and ask is essential. The gate forces MISSING CONTEXT: the human would still have to ask the caller what they actually want, even though they think they already answered.
A high score didn’t save it. The score is context; the gate is the answer — and it names the one thing to fix first. This is a Workflows-line tool: it drafts and grades the briefing so a human can transfer warm. It never places the call or performs the transfer.